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Candidate Details


In my current role as Triage Telephonist/Housing Options Officer I am responsible for providing free advisory services to prevent clients that are at risk of being threatened with homelessness or present themselves as homeless.
I also deal with housing applications against policy and legislation requirements and chasing up any outstanding information or documents from applicants or external stakeholders in order to process their requests.
I undertake fact finding interviews and subsequently arrange appointments with the appropriate officers or offer basic level advice and information, signposting and making relevant referrals for floating support both internally and externally.
I also carry out affordability checks and offer income maximisation advice information to clients experiencing financial difficulty.
I also go through the Vulnerability Questionnaire with clients in order to determine the level of assistance to offer and what banding to be allocated.
I also liaise and mediate with Landlords who have served S21 notices to negotiate incentives or maintain tenancies, where the reason is for rent arrears or inability to pay shortfall and offer financial assistance from the Homeless prevention fund for a limited period to enable downsizing or sorting out their money issues whilst still in their accommodation.
Clients facing parental eviction where necessary I conduct home visits to assess the issues presented and proffer solutions.
I continuously liaise with Probation, Social Services, Her Majesty Prisons, Women Refuge and arrange interim accommodation pending further investigation, updating LOCATA and other IT systems, writing detailed case notes.

Eligible to work in the UK
Not registered with the GSCC
Located in Ashford
£18+ desired
7 days notice required
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