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Tenant Engagement Co-Ordinator - --Caerphilly

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Tenant Engagement Co-Ordinator, Customer Service, Housing Association, Temporary, Full Time or Part Time

Your new company

You will joining an established organisation in South Wales, providing vulnerable people with housing advice. This is a great organisation who supports and encourages their tenants towards independent living.

Your new role

As a tenant engagement co-ordinator you will be working on a full time (35 hours) or part time (17.5 hours) basis, Monday - Friday on a 6 week temporary basis. Within this role you will be provide administrative and frontline support within the Housing & Communities, dealing with internal and external customers and partners in a sensitive and professional manner. As a tenant engagement co-ordinator you will be first point of call for tenancy queries, you will provide an effective and responsive customer focused service for all contacts within the Housing & Communities Team, this can be via telephone, person or e-mail. Where possible you will be resolving queries and providing relevant information at the first point of contact to ensure delivery of the Housing and Communities Policies and provide the best possible outcome for the customer.

What you'll need to succeed

To be successful within this role you will need experience working in social housing understanding basic tenant needs in regards to rent, housing management and tenancies. To be successful you will need experience of rent arrears and budget management as well as the ability to develop effective working partnerships. You will also need to have experience in working within environments supporting vulnerable people, being able to communicate in an effective manner.

What you'll get in return

Not only are you offered a competitive hourly rate but this is a brilliant role if you are passionate about housing and making a difference to vulnerable people's lives. You will be joining an organisation who is passionate about developing their staff and is a great role if you are looking to develop your skills within an housing organisation.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Hays Social Care

Job Details

  • --Caerphilly
  • £9.00 ph
  • Full-time
  • Temporary or Contract
  • Immediate start
  • Ongoing
  • Job reference:

Contact Details

Jessica Cole

Telephone Number 0117 927 5474
Fusion People

Morgan Hunt

Entrust Social Care

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