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Housing Assistant - London

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Have you got housing customer service experience?

North London

Our client based in North London is looking to recruit 2 x Housing Assistants to be the first point of contact for customers, colleagues and external stakeholders. You will achieve this by providing an excellent and sympathetic customer service through managing team emails, telephone and internet queries.

As the successful candidate you will ensure that customer problems or issues are tracked and resolved to ensure satisfaction. You will also be responsible for the following:

  • Record clearly pertinent information of a complex enquiry for discussion with the appropriate Lead
  • Prioritise and meet the tasks and objectives set by your line manager within agreed timeframes
  • Ensure your service meets performance and business targets
  • Prepare for team meetings and participate actively

The ideal candidate will have experience as a Customer Service Officer, or an Administrator for a housing department. You will also need the following:

  • Listens closely and is engaging in both one to one, and group scenarios
  • Takes action to ensure deadlines and outcomes are achieved
  • Establish priorities and develops clear and logical plans to achieve goals

If you are interested in this role please send an updated CV [mailto:], alternatively contact 0207 259 8716 for more information

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at

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Hays Social Care

Job Details

  • London
  • £19,000 pa
  • Full-time
  • Permanent
  • Immediate start
  • Ongoing
  • Job reference:

Contact Details

Lauren Fairweather

Telephone Number 02072598716
Fusion People

Morgan Hunt

Entrust Social Care

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